FAQ

1. Is seating assigned on the motorcoach?

Yes, seating is assigned in the order of reservation. The earlier you reserve, the closer you will be towards the front of the motorcoach. All passengers within a group will be seated in the same general area of the motorcoach if they are under the initial reservation.

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2. Does the motorcoach have a restroom?

Yes, all of our motorcoaches have restrooms.

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3. Is smoking or drinking alcohol permitted on the motorcoach?

Smoking and the consumption of alcoholic beverages is strictly prohibited on all of our tours.

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4. Do I need to make advanced reservations?

Yes, advanced reservations are necessary. Reservations may be made by calling or visiting our office.

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5. When is my payment due?

Day Tours
A deposit will be required 7 days after making your reservations. If deposit is not received within the time period described, we reserve the right to remove your name from the tour you have requested, without notification. Balance is due one month prior to the departure date unless otherwise specified by a payment plan.

Overnight Tours
A non-refundable deposit will be required 7 days after making your reservations. All overnight and extended tours will have a payment plan. The payment due dates that are indicated on the plan must be acknowledged to continue holding your reservations. Insurance and Payment Plan information is mailed to you upon confirmation of your reservation.

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6. How do we make our payments?

Personal checks, cashier's checks, or money orders should be made payable to R&J Tours.

For reservations received less than 15 days prior to deparutre, payment muct be recieved in the form of cash, money order or credit card. A $20 charge will be issued for any checks that are returned to us by the bank.

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7. Do you offer travel insurance?

As a convenience to our tour patrons who have booked tours with us, we offer the comfort of travel insurance for both single day and multiple day tours through our affiliation with the Travel Safe and Travel Guard insurance companies. These plans protect you and your travel investment if you need to cancel your trip for covered reasons prior to departure or if other covered unforeseen circumstances would arise either before or during your trip. We suggest purchasing your traveler's insurance when making your ititial deposit. Please contact our office for further information.

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8. What are your cancellation/refund policies for Day Tours?

Day Tours $39.00 or More are refundable if cancellation is received 14 days or more prior to departure date, if no advance purchased tickets are involved.

Cancellations received 6 to 14 days prior to departure date are subject to a $15.00 cancellation fee, less any monies paid in their behalf.

NO refunds and No transfers will be given on cancellations received 5 days prior to departure date. NO refunds and No transfers for no-shows on the day of the tour.

There will be NO Refunds for Broadway Shows, Radio City Music Hall performances, Concerts or Sporting Events or ANY other events where tickets have been purchased in advance by R & J Tours. R & J Tours will attempt to re-sell such tickets for you if you must cancel but cannot accept full responsibility to do so. Money for these tours will ONLY be refunded if ALL SEATS ARE SOLD.

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9. What are your cancellation/refund policies for Overnight Tours?

If you must cancel a trip for any reason, a non-waivable $50.00 per person processing administration fee will be charged if cancellation occurs 46 or mor days prior to departure. The balance of the tour is fully refundable.

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10. Does R & J ever cancel tours?

We try to maintain a tour as long as we can.

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11. Does R & J cancel due to bad weather?

Our tours will depart on time unless roads are closed due to severe weather conditions. In addition, tours such as beach destinations, New York City Free days and other outside events go rain or shine. Please be prepared for such weather conditions.

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12. Can we bring food, beverages and personal items on the motorcoach.

Yes, you may bring food and non-alcoholic beverages on our motorcoaches. There is an overhead luggage space available for your personal items. R & J Tours and Transportation, Inc. is not responsible for lost or stolen items.

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