TOURING WITH R&J

R&J offers luxurious, interesting travel, the finest hotels, excellent cuisine, and informative travel adventures. No crowding, no worry about fuel, lodging, and driving, no concern about whether you have missed some outstanding place of interest, and best of all, you arrive at your destination relaxed and rested. It’s all there, everything has been arranged for you, nothing of importance has been omitted, and it’s yours for one price. All of our tours include motorcoach transportation, all applicable taxes and gratuities, all listed meals and attractions. Most tours are fully escorted by a company representative.

 

EQUIPMENT

Our conducted tour patrons are provided with coaches properly heated in cooler seasons, and air-conditioned in warmer time periods. All coaches are equipped with reclining seats, foam rubber cushioning, picture windows, a restroom, and overhead enclosed parcel racks inside the coach for convenient handling of personal belongings.

New wide body motorcoaches have been added to our fleet to provide our tour customers with a most enjoyable riding experience. Conveniences are wider seats for extra seat room, window shades that are individually controlled by each tour patron, individual seat trays, and television monitors.

 

OVERNIGHT TOURS SEATING ARRANGEMENTS

Seating on the motorcoach is now assigned automatically by a computer program. The rotating seat system is used on all overnight and extended tours. The rotating seat system that we use on our overnight and extended tours goes completely around the bus, and not just up and down one side only. On some tours, seats 1 and 2 are reserved for the tour escort so he/she will have space for his/her lecture material and will have the microphone and extension cord handy for lecturing enroute and at points of interest. Rotation will be explained in detail the first day of the tour by the tour escort. All tour members must participate in the rotating seat plan as this system has been set up for everyone and not just those who care to participate. Sorry, but we must insist on 100% participation!

 

DAY TOURS SEATING

Seating on the motorcoach is assigned by a computer-generated program and will not be completed until the night before a trip. The computer will generate seats based on a first -come, first-served basis. Please try to book large groups together. You will be given your seat assignment when boarding the motorcoach for your tour. In most cases if you are a single traveler or have an odd-numbered group you will have someone seated next to you. If you prefer to have the seat next to you remain unoccupied, you may purchase an additional seat. If you would like to sit towards the front of the motorcoach, we encourage you to reserve your trip as early as possible.

 

Due to the large number of special requests we receive, special requests will now require a note from your doctor. The note must be received in our office at least 7 days in advance of your tour.

 

If possible, we make different passenger pick-ups along the way as a courtesy to our customers. All tour members must keep their seats going and returning from their day trip unless otherwise instructed by the tour escort.

 

LUGGAGE

On all overnight and extended tours luggage is limited to one large suitcase. We supervise the handling of your tagged luggage and all necessary gratuities are paid by the tour escort. Small articles such as coats, cameras, and other "personal" items must be handled by the individual. There are parcel racks inside the coach for this purpose. As our overhead racks inside the coach are quite large, tour members may take an extra piece of luggage for personal items (approximately train case size) provided they handle it themselves at all times. Although the coach is locked whenever unoccupied, we are not responsible for valuables or lost articles.

Baggage tags will be mailed to you approximately 2 weeks prior to tour departure date (overnight tours only) and all luggage stored in the baggage compartment of the coach must be properly tagged with these baggage tags prior to trip departure.

 

RESERVATIONS

Reservations may be made by phone or in person at our office during normal business hours. Reservations placed on our answering service after business hours will not be accepted. In order to secure your

seat, we suggest you make your reservations as early as possible. As some tours sell out rapidly, we recommend that you book early to avoid running the risk of having to be placed on the waiting list.

It is not our policy to mail confirmations/ tickets after taking reservations. All information about the tour in which you are booking will be given when you call. No other communication will be made. Tickets, if needed, will be given to you on the day of the tour.

If you are unsure about anything, please feel free to call.

We reserve the right to refuse any reservations.

 

LATE REQUESTS ARE WELCOMED

Last minute telephone requests are always welcomed, since they permit our offering unexpected openings. However, on tours that involve overnight lodging, we must insist that payments be made in full before we secure your accommodations. On all tours, we must insist that late bookings made 24- 48 hours prior to the departure date, be paid in full at the time of reservation.

 

PAYMENTS

Personal checks, cashier’s checks, or money orders should be made payable to R&J Tours.

For reservations received less than 14 days prior to departure, payment must be received in the form of cash, money order or credit card. A $30 charge will be issued for any checks that are returned to us by the bank.

 

Please identify your payment by writing the name of the tour and the departure date on the corner of the check or insert a slip of paper with the information listed thereon.

 

We would also like you to give us your name, address, phone number and name of the tour and date as this information will greatly help us in locating your reservation and recording your payment.

 

We now accept VISA, MasterCard and Discover Card. Telephone your payment in today or stop by the office.

 

RECEIPTS

When your payment is received by mail, we will forward you a receipt. If you bring your payment into the office, you will always be given a printed receipt.

 

BILLING

We do not send notices of due payments as such a process would be very costly and would result in an increase in the cost of each tour. It is the customer’s responsibility to forward the proper Deposit and/or Final Payment when due.

Your payment is important as we reserve the right to cancel any reservation(s) which proper payment has not been paid on time. If payment is not received, our computer system will automatically release your reservation(s).

 

DEPARTURE TIMES

These times will be given to you at the time of booking. If they are not available, you will be telephoned at a later date.

Sometimes due to unforeseen circumstances, a call will be late getting to you. You are always welcome to call for your information if you have not received a call.

 

R&J Tours is not responsible for client misinterpretation of incorrect departure times.

 

TOUR DEPARTURE POINTS

R&J Tours depart from the R&J parking lot located along Route 183 just south of Cressona, PA. There is ample parking for our tour customers in this lot. We also depart from other specified pick-up points which are not determined until after all reservations have been made for the tour.

 

OVERNIGHT TOURS

For all overnight tours, we must request that the following deposit and final payment procedure be observed by tour patrons requesting reservations.

 

DEPOSITS (Per Person)

A deposit will be required 7 days after making your reservations. All overnight and extended tours will have a payment plan. The payment due dates that are indicated on the plan must be acknowledged to continue holding your reservations. Insurance and Payment Plan information is mailed to you upon confirmation of your reservation.

 

CANCELLATION/REFUND POLICY

If you must cancel a trip for any reason, a non-waivable $15.00 per person processing administration fee will be charged if cancellation occurs 46 or more days prior to departure. The balance of the tour is fully refundable.

 

If cancellation occurs 45 days or less prior to the tour, the tour member will forfeit the original deposit paid and any non- recoverable expenses.

 

Cancellations made the day of the tour or passengers who do not arrive for the scheduled departure time will result in a loss of the total cost of the tour.

 

To insure a FULL REFUND, we offer travel insurance through the Travel Safe Insurance Company. All clients making a reservation on an Overnight Tour will automatically receive a travel insurance packet. For more details, see the "Travel Insurance" section of this catalog.

Refund checks will be processed at the end of each month after the tour has been completed.

 

REFUND FOR UNUSED PORTION OF THE TOUR

If it becomes necessary, for any reason, that a tour member leaves the tour before its completion, a possible refund will be made after the tour returns based upon non- recoverable expenses.

 

SMOKING OR NON-SMOKING ROOM

When you make a reservation with us for an overnight tour, if it is necessary, please specify at that time whether you would prefer a smoking or a nonsmoking room. Your request will be recorded on the rooming list that will be faxed or mailed to the respective hotel/motel. Most hotels/motels will honor your request if there is availability, but they do not guarantee it.

 

DAY TOURS

For all day trips, we must request that the following procedure be observed by all tour patrons requesting reservations.

 

DEPOSITS (Per Person)

A deposit will be required 7 days after making your reservations. If deposit is not received within the time period described, we reserve the right to remove your name from the tour you have requested, without notification.

 

FULL BALANCE (Per Person)

Balance is due one month prior to the departure date unless otherwise specified by a payment plan.

 

CANCELLATION/REFUND POLICY

There will be NO Refunds for Broadway Shows, Radio City Music Hall performances, Concerts or Sporting events or ANY other events where tickets have been purchased in advance by R & J Tours. R & J Tours will attempt to re-sell such tickets for you if you must cancel but cannot accept full responsibility to do so. Money for these tours will ONLY be refunded if ALL seats are sold.

 

One Day Tours are fully refundable if cancelled 30 DAYS or MORE prior to your departure date with the exception of Broadway Shows, Radio City Music Hall performances, Concerts or Sporting events or ANY other events where tickets have been purchased in advance by R & J Tours.  These tours will be NON-REFUNDABLE. 

 

Cancellations received 8 to 29 days prior to your departure date are subject to a $15.00 cancellation fee, less any monies paid in your behalf.

 

NO refunds and NO transfers will be given on cancellations received 7 days or less prior to departure date. NO refunds and NO transfers for no-shows on the day of the tour.

 

To insure a full refund, we offer travel insurance through Travel Guard. For more details, see the "Travel Insurance" section of this catalog.

Refund checks will be processed at the end of each month after the tour has been completed.

 

SEATING ARRANGEMENTS AT THEATRES

Theatre Seating is based upon receipt of FINAL PAYMENT.

 

TRAVEL GIFT CERTIFICATE

A unique idea for any holiday, birthday, wedding anniversary or special occasion. Certificates may be purchased for specific monetary value and applied to any tour contained in this brochure. Gift certificates do not expire. Gift certificates are non- refundable. Solve your gift-giving problem: Call our office for additional information.

 

MEALS

The number of meals included in each tour are specified in the descriptive writeups of this brochure. Gratuities for these meals have already been included in the package price of the tour.

Any alcoholic beverages you may order while on tour are not included in the package price and are your responsibility. Gratuity for these services are also not included.

 

LODGING

Lodging on all overnight tours is arranged with private baths, unless specified. We reserve the right to change hotels without notice when such changes are made necessary by conditions beyond our control.

 

SPECIAL REQUIREMENTS

Any tour member who has disabilities, handicaps, or needs that require special attention should inquire as to whether we will be able to provide for your special needs.

 

CHILDREN’S RATES

All persons, regardless of age, must have their own seat on board the motorcoach. Children’s rates will be available to you for children if the tour destination can accommodate us. Please contact our office for further details.

 

TRAVEL INSURANCE

As a convenience to our tour patrons who have booked tours with us, we offer the comfort of travel insurance for both single day and multiple day tours through our affiliation with the Travel Guard insurance company. This plan protects you and your travel investment if you need to cancel your trip for covered reasons prior to departure or if other covered unforeseen circumstances would arise either before or during your trip. We suggest purchasing your traveler’s insurance when making your initial deposit. Please contact our office for further information.

 

All clients making a reservation on an overnight tour will automatically receive a travel insurance information packet.

 

NON-SMOKING TOURS

All tours in this brochure have been designated as Non-Smoking tours. In order to accommodate our tour patrons who are non-smokers, or who cannot tolerate cigarette smoke, we must insist that No Smoking be allowed on board our motorcoach for these tours. Our escort and driver will enforce this restriction.

 

ALCOHOLIC BEVERAGES

The consumption of alcoholic beverages by any tour member while on board our motorcoach is strictly prohibited. We reserve the right to refuse to transport any person(s) who do not conform to this rule, and our driver has been authorized to terminate the tour for any individual who insists on violating this regulation. This rule is not intended to apply at any time except while on board our motorcoach. No coolers or thermo jugs shall be placed in the overhead storage racks or in the bus aisle. Coolers or tote bags must be able to slide under your seat.

 

PLEASE LET US HEAR FROM YOU...

In order to provide more efficient and dependable service to the traveling public, we are asking you to provide us with the following information.

1. Change of address: Your correct mailing address is very important to us. Our mailing list is extensive and we would like to keep it updated so that your tour brochure will arrive promptly. When you move or (in the case of the ladies) change your name, please notify us at your earliest convenience.

We prefer that you phone and discuss the change with our Tour Department to insure proper handling of this important correction, but if a phone call is an inconvenience, please notify us in writing explaining the corrections we should make.

2. An error on your mailing label: We are sorry if we have made an error on your mailing label. Please write to us stating your correct mailing address. Every effort will be made to correct it.

3. Duplicate Mailings: If you are receiving more than one tour catalog at your residence, please contact our office.

 

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